Job Description
The main purpose of this position is to ensure that all Safety/Risk Department rules and policies are being documented, enforced, and resolved.
Essential Job Functions:
Provide customer service to drivers calling in and in person with questions regarding compliance to their hours of service. Identify the drivers’ needs and provide immediate feedback.
Communicate any problems to our driver associates and provide feedback and resolution.
Research drivers’ requests to make log corrections through the computer system. Verify validity through the computer system and update accordingly. Respond back to drivers on all researched corrections, whether valid or not.
Work on various audit reports using the computer system screens. Using the reports, research for violations of the hours-of-service regulations and determine disciplinary action. Handle audit calls and carry out disciplinary action. Ensure the computer is updated with the proper information.
Monitor drivers with in-cab device communication issues and ensure timely resolution or repair.
Review paper logs used during malfunctions for accuracy and violations of the hours-of-service regulations, documenting any issues discovered.
Document various driver incidents and complaint reports, as well as any necessary coaching and counseling.
Review MVRs (Motor Vehicle Records) to ensure DOT compliance.
Perform other related duties as assigned by supervisory personnel, including assisting with hazardous material briefings and general hazardous material compliance questions.
Locate and view video captured by cameras on company equipment (e.g., Samsara, Bendix) of any accident or other risk event and ensure the appropriate length of video is saved with the accident record in our claims administration system. Update risk systems and personnel as appropriate based on the contents of the video(s).
Answer incoming calls from drivers, claimants, and customers pertaining to liability, workers’ compensation, and cargo issues.
Project a professional company image through phone interaction and transfer calls to appropriate staff.
Identify, research, and resolve internal and external customer issues using the computer system.
Perform general clerical duties, including opening mail, building files, ordering police reports, electronic file attachment, and typing.
Conduct initial claim investigation and triage handling for liability, property damage, and workers’ compensation claims.
Document non-work-related driver illnesses and injuries, motorist and internal complaints, CSA violations, and citations in AS400 and incident reporting.
Perform other related duties as assigned by supervisory personnel.
Knowledge, Skills, and Abilities:
Knowledge of DOT regulations and company requirements, policies, and procedures.
Excellent listening skills.
Ability to communicate in a courteous and professional manner.
Skill in operating a PC and various office equipment.
Knowledge of AS-400, Microsoft Office, and other office database systems.
Ability to relate well with drivers.
Skill in operating a multi-line telephone and various office equipment.
Ability to meet deadlines.
Ability to work well with others and follow direction from adjusters and management.
Excellent organizational skills.
Excellent interpersonal and communication skills.
Excellent customer service skills.
Education and Experience:
High school graduate or General Education Degree (GED).
Safety Specialist experience preferred.
Maintain any credentials required to perform safety functions.
Familiarity with spreadsheet and database information systems preferred.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
By clicking “Submit” you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.