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Job Description:
About Ryder
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.
We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.
About the Job:
Type: Full time, Permanent
Wage: $42/hour + $1/hour premium for afternoon shift + $2/hour Mobile Premium and a $1,000 sign-on bonus (experience-based).
Shifts available: Monday to Friday, 3:00 pm - 12:00 am
Location: London, ON
Why Ryder?
10 days of Paid Time Off upon hire
Excellent benefits package after 30 days (Medical, Dental & Vision)
Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP)
Employee discount of 15% on Ryder stock
A safe, friendly and respectful work environment
Recognized by Forbes as one of Canada's Best Employers in 2025
Summary
The Mobile Service Technician IV position will diagnose problems and perform major and technically difficult repairs and preventive maintenance services on different types of vehicles through the use of their mobile service truck and tools. The mobile service truck, tools, and inventory must be maintained and kept in serviceable condition at all times as per company policy and procedures. The MMT will interact with relevant business support members and departments as needed. When working in a higher classification which they do not possess the skill to perform independently, the incumbent will be assigned to work with the assistance of a Technician 4, Technician in Charge, Shop Supervisor, or Service Manager. Task assignments are directed by shop management to encourage development in a productive manner. This position is primarily off-site and will not be assigned to a specific location, which will require extensive travel and exceptional customer focus. The MMT will be represent Ryder and interact with customers in order to establish a relationship and promote and develop business opportunities to up-sell Ryder's products and services. After the work shift has been completed, depending on the distance of the nearest Ryder service location, the MMT may take assigned mobile service truck home, but will be required to secure vehicle and contents as per company policy.
Essential Functions
Interact with customer, exhibit account management skills to independently facilitate preventative maintenance, repair issue resolution, and discuss new repair estimates with customer. Coordinate work schedule as required by customers. Road test vehicles to identify cause of complaints for repairs, ensure quality of repair work performed, and deliver customer satisfaction. Preventive maintenance (PM) and vehicle repairs responsibilities include but is not limited to:
A/C & Heater
Brakes-Air
Brakes-Hydraulic
Cargo Handling/Transfer, Liftgates
Charging Systems (electrical)
Clutch
Cooling Systems
Cranking System (electrical)
Lighting System and Electrical Accessories
Drive Axles
Driveline
Gas Engines-All Engines
Fuel Systems
Preventive Maintenance
Steering and Non-driven Axles and Alignment
Suspension-Chassis and Cab
Tire and Wheel Maintenance
Vehicle Coupling System (PM)
Utilize key functions of Shop Management System and electronic documentation available. - Perform work in accordance with all provincial and corporate compliance guidelines (i.e. safety, DOT). Use internal and external maintenance documents
Additional Responsibilities
Performs other duties as assigned
Ensure proper maintenance of all service, safety and environmental records
Accountable for key maintenance measurements established by company policy, related to the inspection and performance of PMs, brakes, tires, wheels, including any maintenance items directly associated with the safety of the customer
Act as a mentor for the Mobile Technician II and III level
Skills and Abilities
Must have minimum tools required to perform their job duties as outlined in Ryder's Maintenance policy 2.02
Able to take home assigned mobile service truck as applicable and secure vehicle and contents (preferred)
Must be able to drive Ryder vehicles
Ability to understand and adhere to Company policies in all areas
Proven hands-on mechanic, customer service, and account management skills
Ability to complete repair orders with the Company established systems
Demonstrates customer service skills
Strong relationship management skills
Strong verbal and written communication skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Ability to prioritize workload
Flexibility to operate and self-driven to excel in a fast-paced environment
Self-starter and self-sufficient approach
Capable of multi-tasking, highly organized, with excellent time management skills
Detailed oriented with excellent follow-up practices
Entrepreneurial spirit
Qualifications
H.S. diploma/GED required in general studies
Vocational or Technical Certification preferred in Related field
Four (4) years or more in advanced mechanical repairs and diagnostics on heavy duty and medium duty equipment required
SBTIII trained (SBT220)
Complete all OEM on-line diagnostic scan tool software courses as required by location fleet mix. Complete Instructor led OEM courses as required to support location fleet mix
Tire & Wheel safety trained (TW220)
PM qualified (PM230 & PM298)
Brake Air qualified (BA220 & BA298)
Must meet qualifications of brake mechanic and inspectors (FMCS 396.25)
Brake Hydraulic qualified (BH220&BH298) where appropriate
A/C recycling & recovery certified (CF609)
A/C qualified (AC220&AC298)
HD electrical trained (DR208)
Valid Driver License Class G or AZ
PM, Brakes, A/C, Electrical, Electronics
Travel
Greater than 60%
Safety Sensitive
Yes
DOT Regulated
Regulated Tech
Job Category
Technicians
This posting is for an existing vacancy.
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Hourly
Minimum Pay Range:
$42
Maximum Pay Range:
$42
Ryder is an Equal Opportunity Employer:
We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.
Authorization to Work in Canada:
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at
[email protected].
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
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