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Job Description:
Summary
The Ryder Assist Now team provides an efficient way to retrieve answers to customers’ questions or resolve any issues. Your agents, not the customer, will find the correct information and connect with the right people to get precise answers. Our mission is to provide an exceptional customer experience with every interaction. Our purpose is to build customer loyalty through effortless service experience.
Prefer those that have Accounting/Billing/Invoice experience
Pay is $18.00/hr.
Monday - Friday, must be open to working an 8 hour shift between the hours of 8:00am - 8:00pm
Interviews will be in Alpharetta, GA
3 weeks of hybrid training will be onsite in Alpharetta, GA - After training you will work remote
Start date is July 27, 2026
Essential Functions
CUSTOMER SERVICE:
Assist customers who are experiencing a vehicle breakdown
Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
Improve the quality and consistency of customer communications and ensure customer's expectations are met
Drive improvement of Customer Satisfaction Index (CSI) scores
WORK FLOW MANAGEMENT:
Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units
Coordinate outside repair with vendors and customers
ADMINISTRATIVE:
Effectively handle all incoming calls and follow up calls
Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc…
All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews
Additional Responsibilities
Performs other duties as assigned
Contribute to making the call center a great place to work
Display a courteous and positive attitude daily
Skills and Abilities
Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
Strong verbal and written communication skills
Capable of multi-tasking, highly organized, with excellent time management skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
Ability to work independently and as a member of a team
Detail oriented with excellent follow-up practices
Apply effective phone skills
Ability to work in a fast paced environment with occasional process changes.
Embrace change and growth as the call center is growing at a rapid pace.
Qualifications
H.S. diploma/GED required
Three (3) years or more in Customer Service with issues resolution required
Travel
None
DOT Regulated
No
#LI-post #INDexempt #FB
#LI-JJ
Job Category
Customer Service
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Hourly
Minimum Pay Range:
$18.00
Maximum Pay Range:
$18.00
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at
[email protected] or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
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